complaint

complaint
Gen Mgt
an expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a genuine cause for complaint, although some complaints may be made as a result of a misunderstanding or an unreasonable expectation of a product or service. How a complaint is handled will affect the overall level of customer satisfaction and may affect longterm customer loyalty. It is important for providers to have clear procedures for dealing rapidly with any complaints, to come to a fair conclusion, and to explain the reasons for what may be perceived by the customer as a negative response.
Also known as customer complaint

The ultimate business dictionary. 2015.

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  • complaint — com·plaint n 1: the initial pleading that starts a lawsuit and that sets forth the allegations made by the plaintiff against the defendant and the plaintiff s demand for relief see also prayer, process, well pleaded complaint rule compare …   Law dictionary

  • complaint — com‧plaint [kəmˈpleɪnt] noun 1. [countable, uncountable] a written or spoken statement by someone complaining about something: • Our sales assistants are trained to deal with customer complaints in a friendly manner. • a letter of complaint… …   Financial and business terms

  • Complaint — Com*plaint (k[o^]m*pl[=a]nt ), n. [F. complainte. See {Complain}.] 1. Expression of grief, regret, pain, censure, or resentment; lamentation; murmuring; accusation; fault finding. [1913 Webster] I poured out my complaint before him. Ps. cxlii. 2 …   The Collaborative International Dictionary of English

  • complaint — late 14c., lamentation, grief, from O.Fr. complainte (12c.) complaint, lament, noun use of fem. pp. of complaindre (see COMPLAIN (Cf. complain)). Meaning bodily ailment is from 1705 (often in U.S. colloquial use generalized as complaints) …   Etymology dictionary

  • complaint — [n1] statement of disagreement, discontent accusation, annoyance, beef*, cavil, CC*, charge, clamor, criticism, dissatisfaction, expostulation, fault finding, grievance, gripe, grouse, grumble, guff*, jeremiad, kick, lament, moan, objection,… …   New thesaurus

  • Complaint — expression of dissatisfaction by any person or organization to a conformity assessment body or accreditation body, relating to the activities of that body, where a response is expected (p. 6.5 ISO 17000/IEC:2004, p. 3.9 ISO/IEC 17011:2004).… …   Словарь-справочник терминов нормативно-технической документации

  • complaint — ► NOUN 1) an act of complaining. 2) a reason for dissatisfaction. 3) the expression of dissatisfaction: a letter of complaint. 4) an illness or medical condition, especially a relatively minor one …   English terms dictionary

  • complaint — the initiatory document in a lawsuit that notifies the court and the defendant of the grounds claimed by the Plaintiff for an award of money or other relief against the defendant (Glossary of Common Bankruptcy Terms) The first or initiatory… …   Glossary of Bankruptcy

  • complaint — ailment, *disease, disorder, condition, affection, malady, distemper, syndrome …   New Dictionary of Synonyms

  • complaint — [kəm plānt′] n. [ME complainte < OFr < complaindre] 1. the act of complaining; utterance of pain, displeasure, annoyance, etc. 2. a subject or cause for complaining; grievance 3. an illness; ailment 4. Law a pleading setting forth the… …   English World dictionary

  • complaint — noun 1 act of complaining ADJECTIVE ▪ serious ▪ common, familiar, frequent ▪ minor, small ▪ only …   Collocations dictionary

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